Terms & Policies
Terms & Conditions
Welcome to DRIFT Studio! Please read these terms and conditions carefully before using our services.
1. Bike Reservations: You must be physically present 2 minutes prior to the start of your scheduled cycle session or your spot/bike may be given to a waitlisted client and you will not be refunded for that session. If you are running late, please call the studio and ask them to HOLD your bike. If it is your first DRIFT Cycle Session, you must be present at least 15 minutes before the start of a Session.
2. Use of Facilities
2.1 Members and participants must comply with all gym rules and regulations as posted in the facility and communicated by staff.
2.2 Members and participants are responsible for properly using equipment and facilities to avoid injury to themselves or others.
2.3 DRIFT Studio reserves the right to restrict access to certain areas or equipment as necessary.
3. Personal Belongings
Members are responsible for their personal belongings. DRIFT Studio is not liable for any lost or stolen items. You assume all risk of loss for any of your personal belongings.
4. Conduct
4.1 Members and participants must conduct themselves in a respectful manner towards staff and other members.
4.2 Any behavior deemed inappropriate or disruptive by DRIFT Studio staff may result in immediate termination of membership.
5. Privacy Policy
5.1 DRIFT Studio respects the privacy of its members and will not share personal information with third parties without consent.
5.2 DRIFT Studio may collect personal information for the purpose of providing services and communicating with members.
6. ACCOUNTS AND ACCOUNT SECURITY
In order to access some Services available on the Sites and App(s), you will have to create an account. You may only have one active Account at any given time and may not allow other people to use your Account to access or use our Services. You may not use another person’s Account. We expect you to accurately maintain and update any information about yourself that you have provided to us. You agree that you are solely responsible for the activity that occurs on your Account. You agree to keep your account password secure and confidential. You agree to notify us immediately of any breach of security or unauthorized use of your account.
We reserve the right to take any and all actions we deem necessary or reasonable to maintain the security of our Services and your Account, including without limitation, terminating your Account, changing your password or requesting information to authorize transactions on your Account.
WE EXPLICITLY DISCLAIM LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES ARISING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION.
7. Cancellation, Refunds, Returns, Exchanges of Session Packs (Single & Bundle Purchases)
7.1 Cancellation Policy: You have 12 hours prior to the session start time to cancel without penalty.
7.2 Late Cancel/No-show Policy: If you late cancel a session and/or no show, you will lose your session credit.
7.3 Refund Policy: All session credits are non-refundable, however they may be shared or transferred upon request.
7.4 Session Package Extensions: Session packages cannot be extended out past expiration date unless a medical note is provided.
7.5 Session Package Expiration Dates:
1 Session Pack expires 3 months from purchase date
5 Session Pack expires 6 months from purchase date
10 Session Pack expires 8 months from purchase date
20 Session Pack expires 10 months from purchase date
8. Cancellation, Refunds, Returns, Exchanges of Session Packs (Monthly Membership)
8.1 Monthly Membership
Monthly Memberships are available in sets of 4, 8 and 12 sessions per month. These are billed on a recurring monthly basis and provide access to a set number of sessions per billing cycle based on the selected plan. All recurring session packs as part of a subscription plan are non-transferable and intended for individual use only.
8.2 Billing & Renewal
Memberships are billed automatically every 30 days from the date of purchase. By enrolling, you authorize recurring charges to your payment method on file. Pricing is subject to change with prior notice.
8.3 Session Credits & Usage
Each membership includes a set number of session credits per billing cycle:
Credits reset at the start of each billing period
Unused credits may roll over for one additional billing cycle only
Rollover credits are capped at the number of credits included in your monthly plan
Example: An 8-session membership may hold up to 8 rollover credits at any given time.
8.4 Booking & Attendance
Members may reserve sessions in advance based on studio availability. We recommend early booking for high-demand sessions.
8.5 Cancellation & No-Show Policy
To ensure fair access for all members: sessions must be canceled at least 12 hours prior to the scheduled start time
Late cancellations will result in the loss of the session credit
No-shows will also result in the loss of the session credit
8.6 Additional sessions
Members who wish to attend more sessions than their plan includes may purchase additional sessions at a discounted member rate called “Top-Up”
8.7 Membership Changes & Cancellation
Memberships may be canceled at any time with at least 7 days’ notice prior to the next billing date. Cancellation requests submitted after this window will apply to the following billing cycle
No refunds or credits are provided for unused sessions
9. GENERAL POLICIES, RULES AND REGULATIONS GOVERNING OUR SESSIONS
9.1 Non-Recording of Studio/Online Session Agreement: You acknowledge and agree that any type of recording or transmission (video, audio, still photography, streaming, social media posting, etc.) of any DRIFT Studio Sessions or activities, whether in person or online, is strictly prohibited without the prior written consent of an authorized corporate officer of DRIFT Studio. DRIFT Studio instructors are not authorized to provide consent. This includes even a temporary recording/ transmission of a DRIFT Studio online Sessions via online platforms such as SnapChat, Zoom, Facebook, or Instagram.
You are, however, permitted to record and post lawful, non-offensive content related to your participation in DRIFT Studio online or studio Sessions before and/or after a Session with the consent of each participant who is identified in your content.
9.2 Health and Safety
By agreeing to these Terms, enrolling online, and/or attending Session, events, activities, and other DRIFT Studio programs, whether online or in an DRIFT Studio facility or using DRIFT Studio equipment, and/or by using the Services, you hereby acknowledge and agree:
(a) there are certain inherent risks and dangers in the strenuous nature of the DRIFT Studio workout program;
(b) you have voluntarily chosen to participate in an intense physical exercise program;
(c) you understand that DRIFT Studio strongly recommends that you consult with a licensed physician prior to commencing any Session;
(d) you have been fully informed of the strenuous nature of this exercise program and the possibility of adverse physiological occurrences including, but not limited to: abnormal blood pressure, fainting, heart attack or death;
(e) no physician or general practitioner has ever informed you that you have a heart condition and/or that you should not partake in the type of physical activities inherent in our Sessions; DRIFT Studio is not liable for any injuries sustained while using gym facilities.
(f) you have no ailment or injury that could be aggravated or made worse by taking part in our Services; Members must ensure they are in good physical condition before using the gym facilities.
(g) you do not know of any reason why you should not, or that it would be harmful to your health to, take part in our Sessions or Services; and
(h) if you are pregnant, you agree that:
(i) You will inform your instructor; and
(ii) you have consulted a physician or general practitioner that has approved your use of the relevant services.
9.3 YOU ASSUME ALL RISK FOR YOUR HEALTH AND WELL-BEING, AND FULLY RELEASE AND HOLD HARMLESS FOR ANY RESPONSIBILITY, COST OR DAMAGES DRIFT Studio AND ITS ENTITIES, ITS INSTRUCTORS, MEMBERS AND EMPLOYEES FOR ANY INJURY, HARM OR LOSS YOU MAY SUFFER, INCLUDING DEATH, AS A RESULT OF PARTICIPATION IN ANY DRIFT Studio’S ACTIVITIES OR SERVICES. You must sign and agree to these Terms before you take part in our Session. If you are enrolling a minor (an individual who is not the age of majority in their jurisdiction of residence) of at least 14 years of age in our Sessions, the above release applies equally to said minor.
10. Amendments
DRIFT Studio reserves the right to amend these terms and conditions at any time.
Members will be notified of any changes to these terms and conditions.
By signing up for a membership at DRIFT Studio, you acknowledge that you have read and agree to abide by these terms and conditions.
Thank you for being part of our community. We’re committed to providing a consistent, high-quality experience to support your practice.